For example, if your modem's lights are flashing rather than solid, it may be unable to find an internet connection, necessitating a new modem (or a call to your ISP). If some of the lights are on, but some aren't-or they're flashing repeatedly-you'll want to look more closely at what they're telling you. If you still don't see lights after plugging them in, you may have a failed power adapter, a faulty power strip, or a fried router. Once its lights are on, plug in your router (if applicable) and wait for it to boot up as well. Make sure that the power switch is in the On position, if there is one. Disconnect the power cord-if you have both a modem and a router, disconnect both-then reconnect the modem after a minute or two. Both should have a few LED status indicators-if none of them are lit up, then the modem or router is probably unplugged or powered down. If you can't connect to the internet at all, take a look at your modem and router. And clear your browser's cache and cookies.
You may want to try visiting the site in a private browsing window or from a different browser to see if that fixes the connection problem. If there is no known outage, it could be an issue with your browser's cache. Try typing the website's address into (Opens in a new window) or (Opens in a new window) to see if there's a known service outage. If you can visit other websites just fine, it's likely that the problem is with the website you're trying to visit, and you'll have to wait for them to fix things on their end. If a specific website won't load, try another site.
If the problem only happens on one device, you can safely narrow the problem down to that particular machine. Start with the obvious: is the problem only happening on one device or all your devices? If your computer's having problems, see if your tablet or someone else's laptop can connect to the internet.
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